SACKO experienced intermittent issues with our LNS platform that terminates customer connections during 09/08/16 and 10/08/16.
At certain times, it only allowed limited users online based on first in first served. At first the fault appeared isolated to a geographic location, so a MSD was lodged with upstream carriers. After further drops and more investigation, the issue appeared more widespread. We engaged our direct upstream supplier to help investigate why sessions were not coming online between theirs and our system. We eventually found a suspected faulty chip in a router, and have since migrated services to backup termination routers.
We now have the routers at a state that all services are online. We will be pulling the faulty equipment out for further investigation in due time.
We apologise for any inconvenience this has caused you and your customers. We will be reviewing the fault, and our failover procedures to try minimise downtime in future.