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Archive for August 2012

Outgoing Emails Not Working When You Travel

Today we touch on a common problem of why your outgoing emails not working when you travel Problem: My business email works fine when I’m in the office but when I travel outside the office I can’t seem to send emails. But Incoming email continues to work. Solution: This is a very common problem that…

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An IT Franchise with a difference

If you have been considering purchasing an IT Franchise then you might want to consider the new franchise system from SACKO. What sets this model apart from the many other Telco, computer based franchise systems on the Australian market is that our franchise system is a hybrid model of traditional computer services and internet and…

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Scheduled SACKO Business Email Maintenance: Aug 29th 9:00PM – 12:00AM EST

Impact: Users may experience brief application slowness during the maintenance window. There is no expected service outage during this maintenance, and SACKO will be monitoring all systems throughout the duration of this scheduled maintenance. Description: This release will address numerous issues and tasks including some customer requested items. Please see a complete list of release…

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Planned upgrade of some Broadband DSL Services – 04/09/2012

Activity: Due to a planned upgrade some Broadband DSL Services in the areas of Hepburn Springs, Daylesford and Glenlyon (VIC) may be disrupted for up to 30 minutes within the change window. Duration: START DATE Tuesday 4th September 2012 23:59 Hrs EST END DATE Wednesday 5th September 2012 06:00 Hrs EST BREAK/DURATION 1 x 30 Minutes

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Planned Optic Fibre Relocation – 04/09/2012

Due to planned Optic Fibre Relocation, some Broadband DSL services in the areas of REDBANK PLAINS, AUGUSTINE HEIGHTS and YAMANTO (QLD) may be disrupted for up to 20 minutes within the Change Window. Duration: START DATE Tuesday 4th September 2012 23:59 Hrs EST END DATE Wednesday 5th September 2012 06:00 Hrs EST BREAK/DURATION 1 x…

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Hazardous works Notification – 23/8/2012

SACKO Hazardous works Notification: Service Impact: No impact expected Expected Duration: No outages are expected. Hazard only. Window Start Date & Time: 23/8/2012 00:01 AEST Window End Date & Time: 23/8/2012 05:00 AEST Description: Some preparatory work for major switching changes at the end of the month is being performed to the NSW switching network…

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Broadband Outage Notification in WA – 02/08/201

An outage is currently occurring for all DSL users in Western Australia connecting on the Telstra Wholesale network. Service Impact: Telstra DSL end users located in WA. Expected Duration: UNKNOWN Start Date & Time: 2/8/2012 12:40 AEST Description: Fault lodged with the carrier. Under investigation. As this is outside of our network, we are unable…

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Unplanned Outage Notification – 01/08/2012 – RESOLVED

Earlier today one of our upstream suppliers experienced an issue within their core network. This issue has since been resolved. Here are the details of the outage: Service Impact: All DSL services terminating in our Sydney LAC Duration: 51 minutes Start Date & Time: 01/08/2012 11:09am Finish Date & Time: 01/08/2012 11:50am We see normal…

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