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Network Status

Customers Receiving List Of Passwords On File When Not Requested

STATUS: Resolved 3rd September 2019 COMMUNICATION: Summary of impact: Between the 2nd and 3rd of September 2019 we identified a subset of customers during the monthly automated billing where receiving a copy of passwords we have on file. Preliminary root cause: Engineers determined that the issue occurred due to simultaneous updates occurring with one being…

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Emergency Patch Update For Voice Billing – 20th August 2018

Please note that on the 20th August 2018 between 22:00 AEST and 20th August 2018 22:30 AEST, our development team has an emergency patch that needs to be applied to the voice billing system. There maybe some service interruptions during this maintenance window. If you have any questions please contact our support team.

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Unplanned Outage Notification – 29/08/2014 – RESOLVED

Earlier today one of our upstream suppliers experienced an issue within their core network. This issue has since been resolved. Here are the details of the outage: Service Impact: Dial Up services Duration: 5 hrs and 25 minutes Start Date & Time: 29/08/2014 04:05am End Date & Time: 29/08/2014 9:30am The Dial Up services have…

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Unscheduled Outage – Friday 15th of August 2014 – 2PM AEST

An unscheduled outage has occurred due to an access port failure within the network of one of our upstream providers.The providers technicians are actively working on the issue as top priority, and is affecting more than just SACKO and its customers.The issue started at approximately 14:00 AEST, and causes a loss of connectivity to most parts…

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Scheduled SACKO Suite Hardware and Web Hosting Server Maintenance – Tuesday 19th of August – 1:00AM AEDT

SACKO will be performing important maintenance on the host node which your VPS is located on. During this maintenance, your VPS will be taken offline. Maintenance Details: SACKO will be performing necessary maintenance including upgrading key system components and operating system updates. During this upgrade, all VPS’ will be taken offline and the host node…

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International Routing Issues – Tuesday 5th of August 2014

  An issue was identified in the Optus Wholesale network where specific IP address prefixes were not being redistributed to international peers. What this meant for SACKO customers, was that any connection using a ‘210.79.X.X’ IP address had limited connectivity to the world.Our own monitoring saw normal behaviour return at about 3:10pm AEST. We are still…

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Scheduled Maintenance Release on the SACKO Business Email Application – Friday 23rd of May – 4:00AM AEDT

  SACKO will be performing a maintenance release on  the SACKO Business Email Application. This release will address numerous issues and tasks including some customer requested items.   Maintenance Details: Users may experience brief application slowness during the maintenance window. There is no expected service outage during this maintenance, and SACKO will be monitoring all…

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