Network Status
Customers Receiving List Of Passwords On File When Not Requested
STATUS: Resolved 3rd September 2019 COMMUNICATION: Summary of impact: Between the 2nd and 3rd of September 2019 we identified a subset of customers during the monthly automated billing where receiving a copy of passwords we have on file. Preliminary root cause: Engineers determined that the issue occurred due to simultaneous updates occurring with one being…
Read MoreEmergency Patch Update For Voice Billing – 20th August 2018
Please note that on the 20th August 2018 between 22:00 AEST and 20th August 2018 22:30 AEST, our development team has an emergency patch that needs to be applied to the voice billing system. There maybe some service interruptions during this maintenance window. If you have any questions please contact our support team.
Read MoreScheduled Outage on the cPanel Website Hosting Server. – Friday 24th June – 10:00 PM AEST
This is a courtesy notification to advise you of an outage that will be impacting our cPanel Website Hosting Server. Maintenance Start Date & Time (AEST): Friday, 24th of June 2016, 10 PM Maintenance End Date & Time (AEST): Saturday, 25th of June 2016, 1:00 AM Status: SCHEDULED Impact: Major Impact Description of work: During…
Read MoreScheduled Maintenance Build on the SACKO Business Email Application – Thursday 26th of May – 11:00 AM AEST
SACKO is constantly improving and maintaining our products in order to provide our customers with world-class services. In order to do so. we will be performing a maintenance build next week. Maintenance Start Date & Time (AEST): Thursday, 26th of May, 2016, 11:00 AM Maintenance End Date & Time (AEST): Thursday, 26th of May, 2016,…
Read MoreScheduled Maintenance Build on the SACKO Business Email Application – Thursday 26th of May – 11:00 AM AEST
SACKO is constantly improving and maintaining our products in order to provide our customers with world-class services. In order to do so. we will be performing a maintenance build next week. Maintenance Start Date & Time (AEST): Thursday, 26th of May, 2016, 11:00 AM Maintenance End Date & Time (AEST): Thursday, 26th of May, 2016,…
Read MoreScheduled SACKO Suite Hardware Maintenance – Tuesday 25th of November – 11PM AEDT
As part of our ongoing commitment to ensure all of our servers are operating and maintained to the highest of performance levels, SACKO will be performing maintenance on the SACKO Suite server. Maintenance Details: SACKO will be re-patching several switches within our Vocus data centre. This work is considered critically important and will ensure ongoing…
Read MoreUnplanned Outage Notification – 29/08/2014 – RESOLVED
Earlier today one of our upstream suppliers experienced an issue within their core network. This issue has since been resolved. Here are the details of the outage: Service Impact: Dial Up services Duration: 5 hrs and 25 minutes Start Date & Time: 29/08/2014 04:05am End Date & Time: 29/08/2014 9:30am The Dial Up services have…
Read MoreUnscheduled Outage – Friday 15th of August 2014 – 2PM AEST
An unscheduled outage has occurred due to an access port failure within the network of one of our upstream providers.The providers technicians are actively working on the issue as top priority, and is affecting more than just SACKO and its customers.The issue started at approximately 14:00 AEST, and causes a loss of connectivity to most parts…
Read MoreScheduled SACKO Suite Hardware and Web Hosting Server Maintenance – Tuesday 19th of August – 1:00AM AEDT
SACKO will be performing important maintenance on the host node which your VPS is located on. During this maintenance, your VPS will be taken offline. Maintenance Details: SACKO will be performing necessary maintenance including upgrading key system components and operating system updates. During this upgrade, all VPS’ will be taken offline and the host node…
Read MoreInternational Routing Issues – Tuesday 5th of August 2014
An issue was identified in the Optus Wholesale network where specific IP address prefixes were not being redistributed to international peers. What this meant for SACKO customers, was that any connection using a ‘210.79.X.X’ IP address had limited connectivity to the world.Our own monitoring saw normal behaviour return at about 3:10pm AEST. We are still…
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