As part of our ongoing commitment to ensure all of our servers are operating and maintained to the highest of performance levels, SACKO will be performing maintenance on the SACKO Suite server. Maintenance Details: A RAID battery replacement is required on the server.The battery replacement has been scheduled to be performed during the maintenance window outlined…

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SACKO will be performing necessary hardware maintenance on the SACKO Suite server. This maintenance will be performed overnight during our usual Tuesday maintenance window, but will require a short service interruption. Maintenance Details: SACKO will be performing hardware maintenance on the SACKO Suite server during the maintenance window outlined below. During the upgrade, the server…

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On 03/09/2013 at approximately 4pm, a major national fault within Optus’ Fiber network occurred, which fed some critical points of our own network. This link usually provides multi-path redundancy, however all available paths were affected by this outage. We were able to restore services to 95% capacity via a different provider around 7:15pm. We migrated…

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This morning at approximately 5:40am, a mains power failure on our A feed power rail in our Coffs Co-Location facility went down. During this time, our backup battery UPS also ran into errors leaving the power feed completely offline, powering down some server infrastructure. This caused some RADIUS and Ezy2 instances to be down among…

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Unscheduled DSL Outage – Friday 26th of July 2013 There is an emerging unscheduled outage occurring, primarily in our Brisbane POP. This outage is affecting a number of DSL services. Our upstream supplier has been unable to provide cause and ETA thus far, we will keep you up-to-date as we receive extra information. Please avoid…

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SACKO Website Improvements – Responsive Design We are pleased to announce that over the coming weeks the SACKO website will be updated to allow better viewing and access on mobile and tablet devices. We will be updating the theme and template that is used to a responsive design which means no more having to zoom…

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As part of our ongoing commitment to ensure all of our servers are operating and maintained to the highest of performance levels, SACKO will be performing maintenance on the SACKO Suite server. During the maintenance window outlined below, an update to the operating system will be applied that will assist in providing more optimised performance of…

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On Sunday the 12th of May at 5pm, SACKO will be performing maintenance on our infrastructure in order to upgrade the security, performance and resiliency of the SACKO Cloud Drive. We have scheduled this maintenance for a 4-hour window. We expect the actual time that customers are impacted to be significantly less than this. A…

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We are excited to announce the release of several updates to improve the performance and functionality of the SACKO Business Email system on Friday the 22nd of March, 2013.  Our Customer Service & Engineering teams have identified several issues that we have addressed in this upcoming maintenance release. Impact: Users may experience brief application slowness…

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