SACKO https://sacko.com.au Simplifying Technology Wed, 11 Sep 2019 01:31:56 +0000 en-AU hourly 1 https://wordpress.org/?v=5.2.4 https://sacko.com.au/wp-content/uploads/2018/10/cropped-logo-1-32x32.png SACKO https://sacko.com.au 32 32 Customers Receiving List Of Passwords On File When Not Requested https://sacko.com.au/2019/09/03/4764/ Tue, 03 Sep 2019 01:16:10 +0000 https://sacko.com.au/?p=4764 STATUS: Resolved 3rd September 2019 COMMUNICATION: Summary of impact: Between the 2nd and 3rd of September 2019 we identified a subset of customers during the monthly automated billing where receiving a copy of passwords we have on file. Preliminary root cause: Engineers determined that the issue occurred due to simultaneous updates occurring with one being…

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STATUS:

Resolved 3rd September 2019

COMMUNICATION:

Summary of impact:

Between the 2nd and 3rd of September 2019 we identified a subset of customers during the monthly automated billing where receiving a copy of passwords we have on file.

Preliminary root cause: Engineers determined that the issue occurred due to simultaneous updates occurring with one being done by a third party in the data centre to the infrastructure and the other an update to the billing software which contained a software bug.

This triggered the issue for a subset of customers to be provided with their passwords when not requested.

Mitigation:

Engineers halted the monthly invoice run so the issue could be resolved.

Next steps:

Engineers with the help of third-party vendors fixed the issue the following morning before the automated billing was restarted.

Further Steps:

Engineers will continue to investigate to establish the full root cause and work with third party vendors to prevent future occurrences.

 

Updated Communication (6th September 2019)

After an extensive audit of the issue we can confirm at no time were passwords provided to any other customers and the above issue was not a result of a hacking attempt as the audit has confirmed all systems are secure.

To avoid this issue from occurring again we have made several changes with our third-party vendors.

It remains our policy in the event that we detected that your passwords had been provided to other customers we would conduct an immediate password reset on all accounts.

We knowledge this is a security issue as a list of passwords should not be provided unless requested by an authorised person.

As a security precaution critical passwords will be reset by your local IT Specialist to avoid potential misuse by the accounts person which received the email.

Individual passwords for office users can be reset using the following steps from Microsoft as it is recommended these be reset individually:

https://support.office.com/en-us/article/video-change-your-office-365-for-business-password-df48c24e-d036-4d72-987f-b6197f618619

Or if preferred contact your local IT Specialist to have them reset.

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Emergency Patch Update For Voice Billing – 20th August 2018 https://sacko.com.au/2018/08/18/emergency-patch-update-for-voice-billing-20th-august-2018/ Sat, 18 Aug 2018 06:39:46 +0000 https://sacko.com.au/?p=4650 Please note that on the 20th August 2018 between 22:00 AEST and 20th August 2018 22:30 AEST, our development team has an emergency patch that needs to be applied to the voice billing system. There maybe some service interruptions during this maintenance window. If you have any questions please contact our support team.

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Please note that on the 20th August 2018 between 22:00 AEST and 20th August 2018 22:30 AEST, our development team has an emergency patch that needs to be applied to the voice billing system.

There maybe some service interruptions during this maintenance window.

If you have any questions please contact our support team.

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SACKO Cloud Drive Mobile App Now Available https://sacko.com.au/2016/08/08/sacko-cloud-drive-mobile-app-now-available/ https://sacko.com.au/2016/08/08/sacko-cloud-drive-mobile-app-now-available/#respond Mon, 08 Aug 2016 07:47:50 +0000 http://wordpress-87527-244295.cloudwaysapps.com/?p=4600 If you currently use the SACKO Suite CRM or Intranet software you can now download the SACKO Cloud Drive app from the Apple or Google Play stores. So viewing all your files while on the go is easy. Please search in the app store for SACKO or use the below links: Apple Store: https://itunes.apple.com/us/app/sacko-cloud-drive/id1111469650?mt=8 Google…

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If you currently use the SACKO Suite CRM or Intranet software you can now download the SACKO Cloud Drive app from the Apple or Google Play stores.

So viewing all your files while on the go is easy. Please search in the app store for SACKO or use the below links:

Apple Store:

https://itunes.apple.com/us/app/sacko-cloud-drive/id1111469650?mt=8

Google Play Store:

https://play.google.com/store/apps/details?id=au.com.sacko.clouddrive&hl=en

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SACKO Suite DNS Upgraded https://sacko.com.au/2016/08/04/sacko-suite-dns-upgraded/ https://sacko.com.au/2016/08/04/sacko-suite-dns-upgraded/#respond Thu, 04 Aug 2016 02:01:01 +0000 http://wordpress-87527-244295.cloudwaysapps.com/?p=4590 We are pleased to announce that the SACKO Suite DNS service has been upgraded. Previously we were using a cluster of DNS servers located in different data centres in Sydney, Melbourne and Los Angles. We have now upgraded the SACKO Suite DNS to use a network of worldwide DNS servers using Anycast technology so you…

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We are pleased to announce that the SACKO Suite DNS service has been upgraded.

Previously we were using a cluster of DNS servers located in different data centres in Sydney, Melbourne and Los Angles.

We have now upgraded the SACKO Suite DNS to use a network of worldwide DNS servers using Anycast technology so you will be directed to the closest DNS server.

For example, if you are in Sydney you will be directed to our Sydney DNS server but if you are in London you would be directed to our London DNS server.

This should help the SACKO Suite DNS servers load quicker for you no matter where you are located in the world.

The update also brings better redundancy and provides rapid updates to any DNS changes that are made.

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SACKO Suite 0.7.5 Released https://sacko.com.au/2016/07/04/sacko-suite-0-7-5-released/ https://sacko.com.au/2016/07/04/sacko-suite-0-7-5-released/#respond Mon, 04 Jul 2016 00:36:15 +0000 http://wordpress-87527-244295.cloudwaysapps.com/?p=4579 We are pleased to announce the latest update to the SACKO Suite application.   This update fixes the following issues: Fixed the product description formatting error when exporting to a PDF Also fixed the product description error from changing the inventory description to say: Income from any normal business activity when editing an invoice or…

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We are pleased to announce the latest update to the SACKO Suite application.

 

This update fixes the following issues:

  • Fixed the product description formatting error when exporting to a PDF
  • Also fixed the product description error from changing the inventory description to say: Income from any normal business activity when editing an invoice or quote
  • Fixed the issue with the account edit and delete icons not appearing in the list of accounts page
  • Fixed the bugs on the Account Statement page which was causing no information to appear
  • Fixed the bug where sorting by character for a list of accounts wasn’t working on the take payment page
  • We also fixed the issue where the inventory sell price field was entered and it would change after the buy price field was entered

 

And brings the following new features:

  • The major new feature is the Client Portal which now allows you to create logins for accounts so they can login through a special link and access copies of their Quotes and Invoices etc. In future releases the capabilities of the Client Portal will be expanded into a full-fledged self service area for your customers.
  • Improves the PDF quote/invoice generation speed and also adds the new feature to automatically select a PDF template if only one template exists.
  • Added a new field to the CRM records so the invoice, quote, sales order and purchase order numbers appear on the view records page.
  • You can now generate a payment receipt for your customers so they can receive a receipt for invoices they have paid.
  • Now when applying payments, you can select how the payment was received
  • We have added new tax fields to support future features on the settings tax and currency page
  • Redesign of the Inventory item area to better support accounting features in the application

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Scheduled Outage on the cPanel Website Hosting Server. – Friday 24th June – 10:00 PM AEST https://sacko.com.au/2016/06/21/scheduled-outage-cpanel-website-hosting-server-friday-24th-june-1000-pm-aest/ https://sacko.com.au/2016/06/21/scheduled-outage-cpanel-website-hosting-server-friday-24th-june-1000-pm-aest/#respond Tue, 21 Jun 2016 07:31:08 +0000 http://wordpress-87527-244295.cloudwaysapps.com/?p=4573 This is a courtesy notification to advise you of an outage that will be impacting our cPanel Website Hosting Server. Maintenance Start Date & Time (AEST): Friday, 24th of June 2016, 10 PM Maintenance End Date & Time (AEST): Saturday, 25th of June 2016, 1:00 AM Status: SCHEDULED Impact: Major Impact Description of work: During…

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This is a courtesy notification to advise you of an outage that will be impacting our cPanel Website Hosting Server.

Maintenance Start Date & Time (AEST): Friday, 24th of June 2016, 10 PM

Maintenance End Date & Time (AEST): Saturday, 25th of June 2016, 1:00 AM

Status: SCHEDULED

Impact: Major Impact

Description of work:

During the above window, we have scheduled a network outage that will impact all services inside our Sydney Equinix SY3 data centre.  During the scheduled outage, services will be unavailable as our network engineers will be on site to restore connectivity to our new Sydney network.

We estimate that services will be unavailable for approximately 1 to 2 hours.

We do apologise for any inconvenience that this may cause.  Please feel free to contact our Technical Support Team if you have any questions.

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Scheduled Maintenance Build on the SACKO Business Email Application – Thursday 26th of May – 11:00 AM AEST https://sacko.com.au/2016/06/17/scheduled-maintenance-build-sacko-business-email-application-thursday-26th-may-1100-aest-2/ https://sacko.com.au/2016/06/17/scheduled-maintenance-build-sacko-business-email-application-thursday-26th-may-1100-aest-2/#respond Fri, 17 Jun 2016 00:28:09 +0000 http://wordpress-87527-244295.cloudwaysapps.com/?p=4571 SACKO is constantly improving and maintaining our products in order to provide our customers with world-class services. In order to do so. we will be performing a maintenance build next week. Maintenance Start Date & Time (AEST): Thursday, 26th of May, 2016, 11:00 AM Maintenance End Date & Time (AEST): Thursday, 26th of May, 2016,…

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SACKO is constantly improving and maintaining our products in order to provide our
customers with world-class services. In order to do so. we will be performing a
maintenance build next week.

Maintenance Start Date & Time (AEST): Thursday, 26th of May, 2016, 11:00 AM

Maintenance End Date & Time (AEST): Thursday, 26th of May, 2016, 3:00 PM

Status: SCHEDULED

Maintenance Type: Maintenance Build

User(s) Impacted: Enterprise Managers

Expected Downtime: None

The bug fixes are…

  • Ctrl-R ‘Reply’ shortcut not working in msg view pop out
  • Particular messages don’t handle links properly
  • Scroll bar in event view fields in some browsers when viewing a calendar event
  • Email message view window has incorrect title
  • Imrpoved loading of email preferences
  • New user interface skin
  • Can’t set SSL setting to Always On in Enterprise Manager -> Settings ->Edit Security Settings
  • *New Instant Messaging application
  • Add asterisk to required fields in Enterprise Manager User Creation
  • Alphabetize division list in Enterprise Manager
  • Improved interface for “Edit Credit Card”

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Scheduled Maintenance Build on the SACKO Business Email Application – Thursday 26th of May – 11:00 AM AEST https://sacko.com.au/2016/05/18/scheduled-maintenance-build-sacko-business-email-application-thursday-26th-may-1100-aest/ https://sacko.com.au/2016/05/18/scheduled-maintenance-build-sacko-business-email-application-thursday-26th-may-1100-aest/#respond Wed, 18 May 2016 06:38:54 +0000 http://wordpress-87527-244295.cloudwaysapps.com/?p=4562 SACKO is constantly improving and maintaining our products in order to provide our customers with world-class services. In order to do so. we will be performing a maintenance build next week. Maintenance Start Date & Time (AEST): Thursday, 26th of May, 2016, 11:00 AM Maintenance End Date & Time (AEST): Thursday, 26th of May, 2016,…

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SACKO is constantly improving and maintaining our products in order to provide our
customers with world-class services. In order to do so. we will be performing a
maintenance build next week.

Maintenance Start Date & Time (AEST): Thursday, 26th of May, 2016, 11:00 AM

Maintenance End Date & Time (AEST): Thursday, 26th of May, 2016, 3:00 PM

Status: SCHEDULED

Maintenance Type: Maintenance Build

User(s) Impacted: Enterprise Managers

Expected Downtime: None

Improvements and Impact:
– Pop-up reminders for calendar events not always appearing
This fixes a bug in which users who had set up both email and pop-up reminders for a
recurring calendar event were not seeing the pop-up reminders in certain
circumstances.

– Small display issues in Enterprise Manager

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SACKO Suite 0.7.4 Released https://sacko.com.au/2016/04/28/sacko-suite-0-7-4-released/ https://sacko.com.au/2016/04/28/sacko-suite-0-7-4-released/#respond Thu, 28 Apr 2016 00:31:18 +0000 http://wordpress-87527-244295.cloudwaysapps.com/?p=4558 We are pleased to announce the latest update to the SACKO Suite application.   This update fixes the following issues: Fixed some small issues with SMS replies. Fixed the issues with only the first page of the more information tab in the accounts CRM area loading. Fixed the Add Bank Account button colour in Settings…

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We are pleased to announce the latest update to the SACKO Suite application.

 

This update fixes the following issues:

  • Fixed some small issues with SMS replies.
  • Fixed the issues with only the first page of the more information tab in the accounts CRM area loading.
  • Fixed the Add Bank Account button colour in Settings Chart of Accounts area as wasn’t matching the look of all the other buttons in the application.
  • Fixed alignment issues in the Take Payment page so it was more user friendly.

And brings the following new features:

  • Updated the SMS reply template to display the reply text in an easier format with more detailed information.
  • Now when sending an SMS directly from the contacts area of the CRM module it will prefill the contacts mobile number.
  • We have added a new payment gateway feature so that credit cards and direct debit bank details can be stored for an account. Currently we support Bpoint from the Commonwealth Bank and also ezidebit from Global Payments.
  • In the Accounting module you can now delete payments that have been applied in the Take Payments area.
  • Added new SMS reports feature to the Reports module so that incoming, received and scheduled SMSs can be displays as a report and filter the information by various date ranges.
  • The API has been updated now to support the CRM module so that leads, contacts, accounts, quotes, sales orders, invoices, inventory, purchase orders and supplier details can be viewed, edited and deleted using the API.

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SACKO Suite 0.7.3 Released https://sacko.com.au/2016/02/25/sacko-suite-0-7-3-released/ https://sacko.com.au/2016/02/25/sacko-suite-0-7-3-released/#respond Thu, 25 Feb 2016 01:48:04 +0000 http://wordpress-87527-244295.cloudwaysapps.com/?p=4542 We are pleased to announce the latest update to the SACKO Suite application. This update fixes the following issues: Removed the inactive finance module from the application Fixed formatting issues in description and terms & condition fields in the CRM modules And brings the following new features: New chart of accounts feature added to the…

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We are pleased to announce the latest update to the SACKO Suite application.

This update fixes the following issues:

  • Removed the inactive finance module from the application
  • Fixed formatting issues in description and terms & condition fields in the CRM modules

And brings the following new features:

  • New chart of accounts feature added to the new Accounting module
  • New Take Payments module so payments can be applied against invoices for customer accounts
  • Updated Invoice PDF template layout to support the new accounting module take payments feature
  • Added new tax options for future releases to the Tax and Currency page in the Settings area
  • New account statement feature added in the Accounting module so we can generate a PDF statement for a customer’s account showing all current invoices due and the current accounts balance
  • New stock management feature so inventory items now show a quantity field and track changes in stock levels when invoices or purchase orders are generated
  • New Bills feature so that we can enter bills that are received
  • New accounting features for the inventory area in the CRM module

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